❓ 1. Which countries do you ship to?

✅ We only provide domestic shipping within the United States.

💰 2. How much is the shipping fee?

✅ Our shipping fee is a flat rate of $29 for all orders.

🚚 3. Delivery Methods

✅ All orders are shipped via trusted and reliable carriers, with delivery handled by the United States Postal Service (USPS).

📦 4. How long will it take to receive my order?

✅ We typically ship orders within three business days, and delivery then normally takes 2–9 business days, depending on your location.

₿ 5. What payment methods do you accept?

✅ We currently accept only USDT-TRC20 transfers. Detailed instructions are provided on the order payment page.

📧 6. How can I track my order?

✅ After your order is shipped, we will provide a USPS tracking number whenever possible (depending on the information returned by our supplier). The tracking code will be sent to the email address you provided at checkout, allowing you to check your package status in real time.

💰 7. Why do you only accept USDT-TRC20 payments, instead of BTC or XMR?

✅ We understand that many users on the TOR network prefer BTC or XMR due to their high level of privacy. However, we currently only accept USDT-TRC20 as a payment method, and this decision is based on the following reasons:

• Efficient Refunds for Failed Transactions:
• Using USDT allows us to handle transaction disputes more efficiently. If a transaction ultimately cannot be completed, we can refund the full amount directly back to your original payment wallet accurately and without delay. In contrast, the high volatility of BTC or XMR may cause price discrepancies during refunds, potentially leading to unnecessary disputes. USDT provides a more stable and reliable refund process.
• Stability and Predictability:
• USDT is a stablecoin pegged to the US dollar, providing a stable value and avoiding the price volatility associated with BTC or XMR. This ensures accurate pricing and a more predictable payment process for buyers.
• Reduced Currency Exchange Loss:
• Our suppliers only accept fiat currency or USDT-based stablecoins. If we were to accept BTC or XMR, we would need to convert them into fiat, resulting in higher exchange rate losses. Increasing product prices to offset these losses is not feasible, as it would make our prices unreasonably high.
• Privacy and Security Maintained:
• Even though we do not accept BTC or XMR, we still maintain a high level of privacy for all customers. Accessing our website via the TOR network and paying with USDT-TRC20 ensures transactions remain anonymous. Additionally, your order details and payment invoice are not linked together, meaning your transfer does not reveal what product you purchased, further protecting your privacy.

In conclusion, although we do not accept BTC or XMR, we offer a payment method that maintains high privacy, security, and stability, ensuring that every customer can shop with confidence.

🔒 8. Security of Personal Information

✅ We care about your privacy more than our customers do. Your personal information is absolutely secure. We place the highest priority on protecting your privacy and data security. Your information is only used for delivery purposes. Once the transaction is completed, all personal information and transaction data stored in your account on our website will be permanently deleted to ensure the safety of both you and us. When you need to make a purchase again, you will need to re-enter your shipping address and other details.

Note: We do not log IP addresses, device information, or session metadata.

💊 9. Product Source and Authenticity

✅ All products in our store are sourced from licensed pharmacies or pharmaceutical companies and are FDA-approved. We clearly indicate the manufacturer or drug model. For example: (Watson853), (IP110), (AD30), etc., which are drug models.

For example: (Belbien), (Galenika), (Zoltrate), (Pfizer), etc., which are names of pharmaceutical companies. All products are made by reputable pharmaceutical companies in the United States, Europe, and India, and are genuine medications. (Not homemade or counterfeit products.)

Note: To protect customer privacy and reduce shipping risks, products are repackaged into discreet sealed bags.

🔄 10. Order Modification and Cancellation

✅ Once payment is made, the order enters an irreversible processing state. Once shipped, no changes of address or cancellation of the order will be accepted. Please ensure that you enter the correct shipping address and contact information when placing an order (you may modify or cancel the order before actual payment is made).

📝 11. Usage Instructions and Precautions

✅ We do not provide any medication guidance. We only sell medicines. If you need guidance, please consult your doctor.

℞ 12. Prescription and Purchase Eligibility

✅ No prescription required to place an order. Customers do not need to provide one. There is no limit on the quantity, and no additional time is required.

📦 13. Why does the actual product I received look different from the product image on the website?

✅ The images displayed on our website are for general reference only and may not represent the exact item you receive. Product appearance may vary depending on manufacturer, brand, or specifications. Please refer to the actual product received as the final version.

Additional Note: To prevent misuse of the return and refund policy, any request for refund or return based on the product not matching the image is not covered under our refund and return policy.

💸 14. Do you currently offer any discounts? Will you cover the USDT-TRC20 network fee? Are there any hidden fees during payment?

• ✅ Discounts: We currently do not offer discounts. However, promotional offers may be available in the future depending on circumstances.
• TRC20 Network Fee: The TRC20 network fee is determined by the TRON blockchain and is beyond our control. We are unable to cover this fee. You must send the full order amount as listed for your order to be processed and shipped.
• If you are paying with USDT-TRC20, you can reduce transaction costs by using a TRX energy rental service. These services allow you to rent energy to cover TRC20 transaction fees, effectively lowering or even eliminating the network cost.
• We recommend searching for “TRX energy rental site” on Google to find a reliable service that can help you minimize TRC20 fees and make your transaction more cost-effective.
• Additional Payment Fees: Aside from the product price and shipping cost, third-party payment gateway escrow platforms may charge an additional 0.2%–1% processing fee on the total amount. This fee is imposed by the payment platform—not by us—and ensures secure transaction handling and dispute resolution when necessary.

📉 15. Why do product prices sometimes change?

✅ Product prices may vary over time because our suppliers set and adjust the pricing. We do not have the authority to modify or fix specific product prices, and any fluctuations reflect changes from our suppliers.

✅ 16. Are generic medications safe to use?

✅ Yes. Generic medications are just as safe and effective as their brand-name counterparts.

💊 17. What is the difference between brand-name and generic drugs?

✅ Generic medications contain the same active ingredients and provide the same therapeutic effects as brand-name drugs. Once a brand drug’s patent expires, generics can be produced by multiple manufacturers, which significantly reduces their cost.

The main difference lies in price—generics are typically much more affordable than brand-name medications.

🔑 18. Can I use PGP to contact you or ask about my order and product details?

✅ Yes, we encourage the use of PGP encryption when contacting us to discuss any order or product details. Using PGP is optional but recommended.

To communicate securely, please send us your PGP public key and PGP signature so that we can exchange messages safely using encrypted communication.

Our website menu provides our PGP public key and PGP signature.

💬 19. How can I contact customer support for live chat?

✅ You can reach our support team via Session (Session Download) using the Session ID: XXXXX

Online chat hours: Monday – Friday, 7:00 AM – 10:00 AM (Eastern Time).
For your security, please ensure you’re using the correct Session ID before starting the chat.